Privacy policy

This Privacy Policy describes how the online store EMS 7, managed by EMS 7 Ltd, collects, uses, stores and protects the personal data of its users and customers. By using our website and/or placing an order, you confirm that you are familiar with this Privacy Policy. We process personal data lawfully, in good faith and transparently, only for specific and legitimate purposes related to the operation of the online store.

What personal information do we collect?

When using the site, placing an order or submitting an inquiry, we may collect the following types of personal information:

  • first and last name;
  • telephone number;
  • email address;
  • delivery address;
  • data related to orders placed;
  • payment information, where applicable;
  • information provided through the contact form;
  • technical data, such as IP address, device type, browser and cookies.

We do not collect more personal data than is necessary for order processing, customer communication, product delivery, and normal site operation.

Why do we process your data?

We process your personal data for the following purposes:

  • acceptance, processing and execution of orders;
  • delivery of purchased products;
  • contact you regarding order, availability, payment or delivery;
  • responding to inquiries sent through the site;
  • issuing accounting and commercial documents when necessary;
  • fulfillment of legal obligations;
  • improving the site's performance and user experience;
  • protection against abuse, fraud or unauthorized use of the site.

Data may only be shared when necessary — for example, with courier companies, payment operators, accounting or technical providers who support the operation of the online store.

Your rights (for EU residents)

If you are a resident of the European Union, you have the following rights regarding your personal data:

  • the right to access the data we store about you;
  • right to correction of inaccurate or incomplete data;
  • the right to delete personal data where there are legal grounds;
  • right to restriction of processing;
  • right to object to processing;
  • right to data portability;
  • the right to withdraw your consent where processing is based on consent;
  • right to lodge a complaint with a competent supervisory authority.

In Bulgaria, the supervisory authority for personal data protection is the Personal Data Protection Commission.

Links to other sites

Our site may contain links to other websites, social networks, payment pages, affiliate platforms or external services. We are not responsible for the content, security or privacy policies of these external sites. We recommend that you familiarize yourself with their privacy policies before providing personal data through them.

Information security

EMS 7 Ltd implements reasonable technical and organizational measures to protect personal data against unauthorized access, loss, misuse, alteration or disclosure. Only persons and suppliers who need this in connection with order fulfillment, site maintenance, accounting, delivery or legal obligations have access to personal data. Despite the measures taken, the transmission of information via the Internet cannot be guaranteed to be completely secure. Users use the site with the understanding that there are usual technical risks in online communication.

Legal Disclosures

We may disclose personal information if required by law, court order, competent government authority or when such disclosure is necessary to protect our rights, legitimate interests, the security of the site, customers or third parties. Personal data may also be provided to service providers who process data on our behalf, such as couriers, payment operators, accountants, IT providers or hosting providers. In these cases, we provide only the necessary amount of information.

Contact information

If you have any questions about this Privacy Policy, the way we process your personal data, or would like to exercise any of your rights, you can contact us via the contact form on the site.